Your access code in Pastel Partner and Xpress V11 is used only to register your product, while the Customer number (previously referred to as identification or PIN number) is required to access telephonic support (you’ll be prompted to enter this number on your phone), as well as access the Customer Zone on the website (required to log on). You’ll only be able to use the Customer number during your FREE 30 day support period when you first purchase/register your product or when you purchase an annual Sage Pastel Business Care Licence support contract. As a Sage Pastel Business Care Licence customer, you’ll have a comprehensive support plan giving you all the help, benefits and back-up that your business needs.