Why is my registration code not working?

Below are examples of registration error messages:

The registration code you have entered is incorrect:

Please check that the registration code you have entered is correct, as well as that your system date and time is correct and not showing a past or future date. The Company Name should correspond with the Company Name on the Pastel Database.

Each time you reinstall your software or make a change to the spelling or casing of the Company Name, the access code will change; therefore this will need to be checked as well.

The registration code does not correspond to the version of Pervasive:

Please ensure that you have the correct pervasive installed that you are licensed for (e.g. Pervasive V9, etc.)

Where do I find the Pervasive database that I have installed on my pc?

To confirm which Pervasive database you are licensed for, click on <Start | Control Panel | Add or Remove Programs |>.

Look for the word Pervasive where it will display the Pervasive version that you have installed.

The registration code does not correspond to the version of Pastel:

This message would usually pop up if the incorrect version of Pastel is installed. E.g. Pastel Partner has been purchased, but Pastel Xpress has been installed. The Base Serial number determines the version of Pastel which has been purchased.

Should you require assistance, please contact the Registrations Team on:
+27 11 304 3900
[email protected]