At Sage Pastel our dedicated Contact Centre is committed to the consistent support of our customers.

Sage Pastel Contact Centre

As South Africa’s preferred choice in accounting, ERP and business management software, Sage Pastel’s contact centre is committed and focused on providing you with all the support you need, when you need it. Our contact centre agents have been divided into various specialised teams to ensure that you get the help you need first time around. You can log a support call telephonically, via e-mail or online and a trained contact centre agent will be there to assist you.

Sage Pastel scooped the award for Best Help Desk in the World at the World Contact Centre Awards in Las Vegas during November 2013.

Whatever your support needs, let us be your partner in business, because at Sage Pastel we always go beyond accounting.

Sage Pastel Business Care Licence

Sage Pastel Business Care Licence is available for Sage Pastel Xpress Start-Up, Sage Pastel Xpress, and Sage Pastel Partner Advantage for all of your accounting software support needs. As a priority customer with our Business Care Licence, you’ll ensure that your business runs smoothly by always having support and maintenance available for your business critical accounting system. Your business will also receive all the latest software updates and upgrades at no additional cost.

Click here to view the Sage Pastel Business Care Licence benefits.

Sage Evolution Annual Renewal

Sage Evolution Accounting and all modules within the Sage Evolution range are subject to an annual renewal fee. This business model provides you with a number of important benefits including updates, upgrades, and first line telephonic and e-mail support. The compulsory annual renewal is payable on the anniversary date of registration of the application. It gives you peace of mind that you will always have the backup service, support and expertise you need.

Sage Pastel Business Care Licence - New Customers

Invoicing

As an Invoicing customer, your product comes with 30 days free support.

If you would like to purchase a telephonic support plan, please call us on +27 11 304 3600 or e-mail [email protected]

Sage Pastel Xpress Start-Up, Sage Pastel Xpress and Sage Pastel Partner Advantage

As a new Sage Pastel Xpress Start-up or Sage Pastel Xpress customer, your product comes with 30 days free access to Sage Pastel Business Care Licence to get you off to a smooth start.

If you purchase Sage Pastel Partner Advantage, you are entitled to 1 year free access to Sage Pastel Business Care Licence.

Your free period starts when you register your software, so make the most of this time to become familiar with your software.

After this period, ensure that your business continues to receive the very best in support, each new release at no additional cost and many other benefits by extending your Sage Pastel Business Care Licence. Ask our consultants about our new, convenient monthly debit order payment option. Not only will your business enjoy cash flow benefits, but we bring this to you at 0% interest. This means you only pay one twelfth of the annual fee per month with none of the usual hidden costs.

To purchase Sage Pastel Business Care Licence call us on +27 11 304 3600 or e-mail [email protected]

Sage Evolution

Sage Evolution Accounting and all modules within the Sage Evolution range are subject to an annual renewal fee. This business model provides you with a number of important benefits including: updates and upgrades, first line telephonic and e-mail support. The compulsory annual renewal is payable on the anniversary date of registration of the application. It gives you peace of mind that you will always have the backup service, support and expertise you need.

To purchase Sage Evolution call us on +27 11 304 3530 or e-mail [email protected]

Existing Customers

Sage Pastel Business Care Licence ensures your business enjoys the immediate benefits of software developments as soon as they become available. You receive each new release at no additional cost! In addition, you'll have first-line telephonic and e-mail support, you'll get the latest product news from our electronic Sage Pastel Intelligence magazine, as well as an exclusive access to the Sage Pastel Business Care Licence Customer Zone, where you can track enquiries, access user tips, knowledge base topics, download the latest releases and much more.

To renew your Business Care Licence membership call us on +27 11 304 3610 or e-mail [email protected]

Business Care Licence and Annual Licence Fee Contracts

Sage Pastel Partner Advantage Order Form			Sage Pastel Xpress Advantage Annual Licence Fee Form
Sage Pastel Partner for NPOs Contract

Order Forms

Sage Pastel Xpress Start-Up Business Care Licence Order Form			Debit Order Form
GL. Bank & Cash Manager ALF Doc

As a Business Care Licence customer you will have access to the Customer Zone

Sage Pastel’s Customer Zone provides you with exclusive access to a range of information regarding your Sage Pastel software, as well as online services to assist, support and advise you on the optimal use of your software.

To visit the Customer Zone click here.

Our contact centre operates during the following times.

• Sage Pastel is closed on all public holidays.

When contacting Sage Pastel, use the following telephone, fax numbers and e-mail addresses.

Type of Enquiry		Telephone		Fax		E-mail
	Technical Queries		+27 11 304 3300		+27 11 304 3731		[email protected]
	New Registrations or Re-Registrations		+27 86 112 6837		+27 11 304 3979		[email protected]
	Sage One Accounting Support		+27 11 304 3805				[email protected]

to download V12.1.6 Partner click here

to download V12.1.6 Xpress click here