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Pastel Virtual Fax

Technology has advanced so much that it’s no longer necessary to own a physical fax machine.

It’s costly, needs to be maintained and is fast becoming a white elephant.

It’s time to move into the realm of virtual faxing. Imagine being able to manage all of your incoming and outgoing faxes electronically. Virtual faxing is convenient, time-efficient, paperless and there are no confidentiality issues – all faxes can be sent to and from your inbox and you're no longer limited to a clunky fax machine. Sage Pastel Fax doesn't require hardware.

The savings are endless when you move to virtual faxing. Check out the table below for a direct comparison of costs between a normal service provider, and the Sage Pastel Fax Offering.

You save with Sage Pastel Virtual Fax

  Hardware/ Telephone Service Provider (SP) Sage Pastel Fax Offering
Fax Machine R2 000 -
Toner R300 pm -
Paper R100 pm -
Telephone SP line R170 pm Inbound: FREE
Outbound, Email to Fax: R30 per user
Sending from Sage Pastel Xpress/Partner (Application Fax): R30 minimum fee per month (Usage will be offset against the R30)
Receive faxes anywhere Fax machine required R3000 No fax machine required.

Where to start

Setting up your fax number is simple. Sign up for your free fax number and then decide if it’s one or all three of the options that will best suit your needs. View the different options by clicking on each tab.

You win all round!

With 24|7|365 support, you’ll never be without your mission critical fax service. You’ll also benefit from immediate real-time tracking and notification, so you’ll have the comfort and security of knowing your fax transmissions have been successful.


Should you require assistance, please contact us on:

+27 11 304 3996
[email protected]

Inbound Fax to Email - FREE

Once you’ve signed up for your free fax number, you can start receiving all of your faxes straight to your email inbox.

Great benefits

  • All faxes are received directly into your email inbox.
  • Save money on paper and toner.
  • Store your faxes and reprint them when needed.
  • Receive faxes when you’re out of the office.
  • Keep your unique 086 fax number, even if your e-mail address changes.
  • No need for additional hardware or software.
  • Faxes remain confidential and secure.

How to sign up

  1. Click here to complete the quick and easy registration form.
  2. You will immediately be allocated your unique 086 fax number.
  3. Distribute this number to your contact list.
  4. Start receiving faxes in your inbox!

Outbound: Email to Fax – R30 per month (usage will be offset against the R30)

Once you’ve registered for your free Fax to Email number, you’ll be able to sign up for our Email to Fax service. Experience the convenience of sending faxes electronically, directly from your email programme.

No more printing of lengthy documents and wasting time at the fax machine waiting for your transmission report. For only R30 a month, you can send documents straight from your computer to the recipient’s fax number.

Email to Fax is simple

  • Open your Outlook to send a new email.
  • Attach the document you want to fax.
  • In the ‘To’ field, type [email protected] (e.g. [email protected]).
  • Type your covering message into the message field.
  • Press send!

How to sign up

  1. Contact Sage Pastel Support on +27 11 304 3996 / [email protected] for a contract.
  2. Once you’ve completed and returned your contract, your Email to Fax service will be activated within 48 hours.

R30 minimum fee per month (Usage will be offset against the R30)

As a Sage Pastel Xpress or Partner customer, you are now able to send multiple faxes directly from your Sage Pastel Accounting application. Automate the faxing of your invoices and statements (or any other Sage Pastel documents), and avoid the time wasted by manually sending each fax.

Without Sage Pastel Application Fax you will have to deal with the following:

Fax sending is time intensive
Customers wishing to send financial documents such as invoices, statements, purchase orders, payment confirmations etc. as faxes must print them out, and then fax them individually and manually from a fax machine. If a fax sending fails, customers are required to start the process all over again.

Fax receiving is time intensive
Faxes received on a fax machine require regular trips to check whether they have arrived. In addition, where a fax machine is shared, often faxes go missing.

Consolidated reports from a fax machine on the status of faxes sent (delivered, failed etc.) are very difficult to get.

Because faxes are printed and manually sent, an electronic archive of all transactions (faxes sent and received) is not available. There is no audit trail on all inbound and outbound documents.

Features and functionality of Sage Pastel Application Fax

Cost reduction
Hosted production fax allows users to send and receive faxes directly from their desk. The following savings will be realised:

Monthly Pages sent and received Annual Saving
50 R2,514
100 R4,128
150 R5,742
200 R7,356

Automated bulk fax sending
Once you have registered your software. the Sage Pastel application fax is automatically configured to send faxes.

Users have access to a web interface that offers a delivery receipt per fax sent. This includes the ability to resend/forward faxes.

Electronic storage of faxes
You will receive 30 days electronic storage of every fax sent and received.

Sage Pastel fax is a partnership between Sage Pastel and Vox Amvia. The solution is built on RightFax, the world’s largest fax server by market share. In South Africa, more than 90% of top corporate companies use RightFax. It is hosted in the Vox Telecom data centre, supported 24x7x365 and connected to all the Telco’s in South Africa.


Should you require assistance, please contact us on:

+27 11 304 3996
[email protected]

Concerns about moving over to Sage Pastel Application Fax

I don’t want get rid of my fax machine
Even if you keep your fax machine, the improved productivity from having fax sending and receiving at the desktop justifies the monthly cost.

I don’t want the additional monthly cost
Although there is a monthly cost, the saving outweighs the costs significantly.

I don’t send many faxes
Even more reason to get rid of the fax machine, and the monthly Telkom cost of line rental.

I share my voice line with my fax machine
This means that every time you receive or send a fax, a potential customer cannot reach you. Since a single page fax can take up to 5 minutes to send, this is critical down time.

Outbound Fax Rates

Telkom Local and National Faxes

R 0.70

Billed 1st minute & thereafter per 30 seconds, incl. part thereof

Telkom Sharecall and  Maxicall Faxes

R 0.70

Billed 1st minute & thereafter per 30 seconds, incl. part thereof


R 0.70

Billed 1st minute & thereafter per 30 seconds, incl. part thereof

Neotel Faxes

R 0.70

Billed 1st minute & thereafter per 30 seconds, incl. part thereof

Mobile Faxes

R 2.40

Billed 1st minute & thereafter per 30 seconds, incl. part thereof

Fax to Email (0866/5)

R 1.50

Billed 1st minute & thereafter per 60 seconds, incl. part thereof

Vox Geographic (Inbound)


Per page

Ported numbers (Inbound)


Per page  + R150.00 Set Up Fee

On Net (Vox to Vox)

R 0.30

Per page